Refund Policy

Last updated October 19, 2026.

The oruqo.com website is free, so there is nothing to refund for using it. This policy applies to memberships sold inside the Oruqo iPhone app, which are billed by Apple, and to the few early website memberships described below. App memberships include a 7-day free trial, then 1–5 pets $19.99/month or $199/year · 6–10 pets $24.99/month or $249/year · 11–15 pets $29.99/month or $299/year, renewing automatically until canceled.

Free trial

To avoid being charged, cancel at least 24 hours before your 7-day free trial ends (this is Apple’s rule). Cancel in iPhone Settings → your name → Subscriptions.

App Store memberships: refunds come from Apple

Memberships bought in the Oruqo iPhone app are charged by Apple, so Apple decides and issues all refunds under its own policies, including for charges you think were a mistake. Request a refund at reportaproblem.apple.com, or in the App Store app: tap your profile picture, then Purchase History, then the charge. Oruqo cannot issue refunds for App Store purchases, but we are happy to help: email support@oruqo.com.

When you cancel

When you cancel, you keep access until the end of the month or year you already paid for, and you will not be charged again.

Early website memberships

A small number of early memberships were started on the oruqo.com website and billed through Stripe before web sign-up was paused. To cancel one, or if you have a question about a charge or a refund, email support@oruqo.com and we will help. Deleting your account does not by itself cancel a Stripe subscription, so please email us to cancel first.

Shop and partner purchases

Products and services bought from partner stores through Oruqo links are sold by those partners. Their refund and return policies apply.

Contact

Questions about a charge: support@oruqo.com. We aim to reply within 2 business days.